Return & Exchange Policy
At Oh My Glass, we want customers to feel confident when shopping with us. Eligible products may be exchanged or reviewed for return according to the conditions below.
Exchange Eligibility
An item may be eligible for exchange if it is unused, unworn and returned in its original condition with the original packaging and any included accessories.
Exchange Request Period
Customers should contact us within the exchange period specified at the time of purchase. The final exchange window will be confirmed before the official store launch.
Damaged or Incorrect Products
If you receive a damaged, defective or incorrect item, please contact us as soon as possible with your order details and clear photos of the product and packaging.
Change of Mind
Exchange requests based on personal preference, size, style or change of mind may be subject to our final exchange conditions and product eligibility.
Non-Eligible Items
Products that show signs of use, damage caused after delivery, missing packaging or incomplete accessories may not qualify for exchange.
Delivery Charges for Exchange
Depending on the reason for the exchange, additional courier or delivery charges may apply. Final charges will be communicated before an exchange is processed.
Refunds
Refund eligibility, where applicable, will depend on the final store policy, payment method and reason for the request. Approved refunds may require processing time.
How to Request an Exchange
Contact Oh My Glass through our Contact page or email official@ohmyglass.shop with:
- Order number
- Customer name
- Reason for the request
- Relevant photos, if applicable
Important Notice
Oh My Glass is currently being prepared for launch. The final return, refund and exchange conditions may be updated before customers can place live orders.